We obtain information about you when you use our website or call us, for example, when you contact us about products and services, request information from us, buy our products or register for our newsletters.
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. We may also hold information regarding your property such as photographs of access and the site.
You have a choice about whether or not you wish to receive information from us. We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent by submitting a newsletter subscription form. You can opt out of email marketing by contacting us at enquiries@pod-space.co.uk at any time.
We may use your information to:
We will not share your information with third parties for marketing purposes. We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to subcontracted groundworkers, electricians, photographers). When we use third party service providers, we disclose only the personal information that is necessary to deliver the service they are providing.
You have the right to ask for a copy of the information Pod Space hold about you. You may also update the information we have for you at any time by contacting us at enquiries@pod-space.co.uk.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we aim to ensure that it's treated securely. Once we receive your information, it is stored on our secure server.
Like many other websites, the Pod Space website uses cookies. ‘Cookies’ are small text files that ‘remember’ bits of information from your visit to a website. They make the interaction between you and the website faster and easier. Without cookies the website thinks you are a new visitor every time you move to a new page.
They collect statistical data about your browsing actions and patterns and do not identify you as an individual. We use cookies to ensure that we give you the best experience on our website. If you continue without changing your cookie settings we assume that you are happy with our use of cookies. However, you can change your cookie settings at any time. It is possible to switch off cookies by setting your browser preferences.
Our website may contain links to other websites run by others. This privacy policy applies only to our website, so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
MAKING A COMPLAINT
If you’re not completely happy with our service we’d like to hear about it so we can do something to put it right. We do everything we can to make sure our customers get the best products and service possible. However, sometimes we may not get things right the first time.
We would like you to tell us what went wrong so we can put matters right.
HOW AND WHERE TO COMPLAIN
If you are not satisfied with any aspect of our service or products, you can tell us about your complaint in the following ways:
In writing – write to us and address your letter to Michelle Lord, Pod Space Ltd, 2 Windsor House, Caldene Business Park, Hebden Bridge, HX7 5QJ
By telephone – call us telephone number during our office hours and ask for the Customer Services Department.
By email – michelle@pod-space.co.uk
WHAT TO EXPECT
We aim to resolve your complaint straightaway but if we can’t, we will keep you informed on a regular basis. If you need an update, please call us on telephone number and ask to speak to the person handling your complaint.
When we reply to your complaint, if you consider our response doesn’t fully address your concern, please let the person handling your compliant know so we can see if there is anything further, we can do.
IF WE CANNOT REACH AGREEMENT
Our aim is to resolve all complaints. However, if your compliant relates to finance and if you are not satisfied after receiving our final decision letter, or if eight weeks have passed you have the right to refer your complaint to the Financial Ombudsman Service (FOS). Their contact details are shown below.
Please note: Only complaints relating to the sale of financial services should be referred to FOS.
Financial Ombudsman Service can be contacted in writing:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0800 023 4567 (free for most people ringing from a fixed line) or 0300 123 9123 (cheaper for those calling using a mobile) or 44 20 7964 0500 (if calling from abroad)
Email: complaint.info@financial-ombudsman.org.uk
Further information can be obtained from the Financial Ombudsman Service’s website at www.financial-ombudsman.org.uk
Company Name, Company Registration , of Registered Office is an Introducer Appointed Representative of Shermin Finance Limited FRN 727594.
Company Registration 01276121. Registered Office Devon House, 1 Chorley New Road, Bolton BL1 4QR. Shermin Finance Limited act as a credit broker not a Lender.
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